Brake Masters Norco, Ca

Started coming here after I was referred to brake masters by an America's Tires employee to fix a seized lug nut. I have never felt taken advantage of because I am a woman (LOLing at these other reviews who claim they were!), in fact, they have always been more than happy to answer all my questions and explain the repairs to me in a way that I understand, and they always help me prioritize the work that needs to be done so it's budget friendly. Oscar helped me today - he "remembered" me right away. Well, I thought he did, it turned out he looked up my license plate number through the window while he was helping me LOL but it felt good to be on a first name basis with him, and it gave me a good laugh! I went in for an oil change, it's not an express service but worth the extra couple minutes - I feel like I get better quality work, plus Oscar likes to play Harry Potter so you get some good entertainment while you wait. Oscar listened to my concerns about a couple other things: tire wear, oil pressure lights, coolant messages, and he looked into all of them for me! And guess what: absolutely no "upselling". It turns out my coolant is somewhat low and there may be a sensor issue (nothing critical) I can look into, and my car only had 1 of 5qts of oil left, so he told me how to check my oil at least once a week to make sure it's not leaking or burning.. he also reminded me to actually get my oil done regularly since I have a high mileage car. I will be back to have my transmission serviced the next time I have my oil changed, thanks Oscar!!

Love going to brake masters. They have been working on my family's car for years. And there staff is really honest.And I think "ff j" post is really disrespectful thinking she is better then everyone else. Just because you are going to school.

I'm happy I didn't go with the other reviews on this one which usually isn't the case. I had a great experience here and the manager Jose is a totally people person. Watching him as well as listening to him interact with the customers made me feel al lot better when making my decision to get my brakes done here. As long as he's here there will be no disappointments. Give it a try for yourself.