Brake Masters Pomona, Ca

These guys are good.  They changed the brakes on my car and did an awsome job.  I r3comend them.

Long story short - 4 stars for nice honest service. Minus 1 for gross bathroom and graffiti remnants on the... read moreLong story short - 4 stars for nice honest service. Minus 1 for gross bathroom and graffiti remnants on the bulk of the windows.
Long story:
I really hate coming to places where I know I have to spend money I wasn't planning to spend. That said, my experience here was actually better than expected. The guy at the counter (I forget his name, sorry!) was very nice, personable and HONEST! I can't tell you what that means to a woman who had to take her car in for any service whatsoever. Yes, I said HONEST!
A few months ago I bought tires at Costco mainly because I had to but also because they had a coupon and purchasing tires there means you get free service (rotations, inflation, etc) as long as you own the tires and maintain your membership. Anyway, the problem is that those guys at the Montclair location are a little overzealous when torquing, so much so that they broke a few lugs and stems. Luckily they reimburse for that and they recommended that I go to this Brake Masters. To be honest I was skeptical because this place is not located in the best area, in fact it had been tagged with graffiti recently and although they washed off what they could, the graffiti looked like it was permanently etched in the windows.
Anyway, the guy checked out my car, gave me a quote and had his guys get to work. He came back and told me that there were actually more stems that needed to be replaced. He still stuck to the initial quote and worked the numbers in order to include the additional parts and labor. Wow! Come to find out that while there is more labor involved, they generally buy these types of parts in a set so that wouldn't have cost him any more but the labor does of course.  I am not a person of means so even though I would get reimbursed for these costs, I still had to front the money so keeping the cost down was important to me.
I am seriously considering returning here to get my brakes done. I've been to the dealer twice and they're still squealing like banshees! read less

Took my car in for an alignment and Antonio, the manager, got me in and out within 30 minutes.  I... read moreTook my car in for an alignment and Antonio, the manager, got me in and out within 30 minutes.  I loved that he had a visual printout of how my car's alignment was and explained how it should be in easy to understand terms.  No fancy jargon.  This place was referred to me by the guys at America's Tire Company in Chino Hills.  Although I didn't physically have a coupon, when I mentioned that the guys at America's Tire Company said there was an alignment coupon, Antonio honored it.  Would definitely recommend this place and would go there again. read less